Completing work orders on mobile

This is the cleaner’s side of a work order. A cleaner opens the assigned job on the mobile app, reads what needs doing, does it, and marks it done. If your workflow asks for completion evidence, they add a photo or note before closing it. The completion time is saved on the record, so a manager sees the job is finished without a phone call. New to the app? See getting cleaners on the mobile app.

How does a cleaner find their work orders?

A cleaner opens the mobile app and sees the work orders assigned to them. Cleaners see their own jobs, not the whole site’s list, so the screen is what they have to do, nothing else. Each work order shows the location, the title, and any detail or reference photo the manager added when they created the work order. The cleaner taps a job to open it and read the full task.

How does a cleaner mark a job in progress?

When the cleaner starts the work, they move the status to in progress. That single tap tells the manager the job is underway, which is why the office can see live status without calling. There is no separate form to fill in; the status reflects what the cleaner is actually doing. The work order sits in progress until the job is finished and the cleaner closes it out.

How does a cleaner mark a work order done?

The cleaner finishes the job, then marks it done. If the job requires evidence, they add it before closing.

1. Open the assigned work order.
2. Do the job.
3. Tap to mark it done and attach a photo or note if the workflow asks for it.

The completion time and any attached evidence are kept on the record. That gives the manager context without relying on a verbal “it’s handled.” A spill, a deep clean, a callback: each can close with a record instead of a phone call.

Where to go next

Managers track these jobs across a site in assigning and tracking work orders, and raise new ones in creating a work order.