Terms of Service

These Terms of Service ("Terms") govern your access to and use of the CleanLog software-as-a-service platform, websites, mobile apps and related services (collectively, the "Service"). By using the Service you agree to these Terms.

1. Introduction

1.1. These Terms govern your access to and use of the Service.

1.2. The Service is provided by Routine Tech Pte. Ltd., a company incorporated in Singapore ("Routine Tech", "we", "us", "our").

1.3. "Customer" means the organisation that subscribes to CleanLog, such as a cleaning contractor, facility manager or building owner. "You" or "your" refers to the Customer or individual using the Service, as the context requires. Subscription, payment and Customer indemnity obligations apply to the Customer, not to an individual merely using the Service as an Authorised User or Visitor.

1.4. For clarity, in these Terms:

• "Authorised Users" means individuals invited by a Customer to use the Service under its account (e.g. cleaners, supervisors, managers, facility staff).
• "Visitors" means individuals who interact with CleanLog by scanning a CleanLog QR code or accessing a feedback page to submit ratings or comments without having their own CleanLog account.
• "Users" means both Authorised Users and Visitors.

1.5. By creating an account, clicking "I agree", using the Service as an Authorised User, or scanning a CleanLog QR code and submitting feedback as a Visitor, you agree to these Terms. If you do not agree, you must not use the Service.

2. Accounts and authorised users

2.1. To use the Service as a Customer, the Customer must create an account ("Account"). The person completing sign-up represents and warrants that they are authorised to bind the Customer to these Terms.

2.2. The Customer may invite individuals to use the Service under its Account as Authorised Users. The Customer is responsible for:

• ensuring all Authorised Users comply with these Terms; and
• any actions taken using its Account and Authorised Users' credentials.

2.3. Authorised Users must keep their login credentials confidential and notify us immediately if they suspect unauthorised use of their account.

3. Visitors and public users

3.1. In some locations, CleanLog QR codes may be displayed in restrooms or other facilities to allow Visitors to submit cleanliness ratings or feedback ("Visitor Feedback").

3.2. If you are using the Service as a Visitor (for example, by scanning a CleanLog QR code in a restroom):

• You may submit honest feedback about the cleanliness or condition of the facility.
• You must not submit content that is unlawful, abusive, defamatory, hateful, harassing, obscene, misleading, or otherwise inappropriate.
• You must not include sensitive personal information about yourself or others (such as identification numbers, financial details, detailed health information, or passwords) in your feedback.
• Your feedback may be shared with the organisation responsible for the facility (the relevant Customer) so they can review and respond to it.

3.3. CleanLog is a record-keeping and communication tool only. It is not an emergency or safety reporting service. If you have urgent concerns about health, safety or criminal activity, you should contact the facility staff or relevant authorities directly.

3.4. By submitting Visitor Feedback, you permit us to host, process and share it with the relevant Customer and its authorised recipients to operate the feedback service. Personal data is handled as described in ourPrivacy Policy, subject to applicable law.

4. Subscription plans, fees and payment

4.1. The Service is provided on a subscription basis. Fees, plan features and limits are described on our pricing page or in a separate order form or subscription agreement ("Order").

4.2. Unless otherwise stated in an Order:

• Fees are charged per Account and/or per Authorised User or per location, as described on our pricing page.
• Fees are billed in advance on a recurring basis (e.g. monthly or annually).
• All fees are non-refundable, except where required by law.

4.3. The Customer authorises us (and our payment processor) to charge all applicable fees, taxes and other charges using the payment method the Customer provides. The Customer must ensure billing information is current.

4.4. If we cannot collect payment when due, we may suspend or terminate access to the Service for the relevant Account.

4.5. We may change our fees or plan features by giving reasonable prior notice. Changes take effect at the start of the next billing period, unless otherwise agreed.

5. Customer data and data ownership

5.1. "Customer Data" means any data, content and information submitted to the Service by or on behalf of a Customer, including:

• cleaning locations and schedules;
• logs and check-ins;
• photos or videos taken by cleaners or supervisors;
• configuration data and settings;
• data about Authorised Users (e.g. names, roles, contact details); and
• Visitor Feedback associated with that Customer's locations (ratings and comments submitted by Visitors interacting with QR codes that the Customer has deployed).

5.2. As between the parties, and to the extent permitted by applicable law, the Customer retains all rights, title and interest in Customer Data. These Terms do not transfer ownership of Customer Data to us.

5.3. The Customer grants Routine Tech a worldwide, non-exclusive, royalty-free licence to host, copy, process, transmit, display and otherwise use Customer Data:

• to provide, maintain and improve the Service;
• to prevent, detect and address security, fraud or technical issues;
• to generate aggregated and anonymised statistics and insights (which will not identify any individual); and
• as otherwise permitted by these Terms or required by law.

The licence in section 5.3 is subject to section 8 for personal data we process on the Customer’s behalf. It does not provide a separate legal basis for using personal data beyond the processing permitted under that section and applicable law.

5.4. The Customer is responsible for:

• ensuring it has the rights, notices, consents or other lawful basis required for Customer Data it submits or instructs us to collect on its behalf, including through Customer-deployed feedback pages;
• the accuracy, quality and legality of Customer Data it provides; and
• complying with applicable laws when collecting and using personal data of cleaners, supervisors, Visitors and other individuals.

6. Acceptable use and restrictions

6.1. You must use the Service in accordance with these Terms and all applicable laws and regulations.

6.2. You must not, and must not allow any third party to:

• use the Service for any unlawful, harmful or abusive purpose;
• upload or submit content that is illegal, defamatory, infringing, misleading or otherwise objectionable;
• attempt to gain unauthorised access to the Service or related systems;
• interfere with or disrupt the integrity or performance of the Service;
• reverse engineer, decompile or attempt to derive source code from the Service, except to the extent permitted by law; or
• resell or sublicense the Service except as permitted in an Order. This does not prevent the Customer from giving its clients authorised access or sharing reports and records through the Service’s available features.

6.3. You acknowledge that CleanLog is a record-keeping and workflow tool only. It does not provide legal, regulatory or health & safety advice. Customers remain solely responsible for complying with all cleaning, sanitation, building, workplace and regulatory requirements.

7. Confidentiality

7.1. "Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or would reasonably be understood to be confidential.

7.2. Each party will:

• use the other party's Confidential Information only for the purposes of these Terms; and
• protect it using reasonable security measures and not disclose it to third parties, except to employees, contractors or service providers who need to know it and are bound by confidentiality obligations.

7.3. These obligations do not apply to information that is or becomes public through no fault of the recipient, is independently developed, or is rightfully received from a third party without confidentiality obligation.

7.4. A party may disclose Confidential Information to the extent required by law or a binding order of a court or competent authority.

8. Privacy and data protection

8.1. Our Privacy Policy describes how we handle personal data. Accepting these Terms does not replace any notice, consent or other legal basis required under applicable data protection law.

8.2. Where Routine Tech processes personal data on behalf of a Customer, Routine Tech will act as a data intermediary/processor and will:

• process such personal data to provide, maintain, secure and support the Service in accordance with the Customer’s lawful instructions, including those set out in these Terms, and as otherwise required by law. Processing for service improvement must also be within those instructions and applicable law; and
• implement reasonable security measures to protect the personal data.

8.3. Additional data processing terms may be agreed in a separate Data Processing Addendum if required by the Customer.

8.4. Cross-border transfers (PDPA Section 26).The Service and its providers may process personal data outside Singapore. We comply with the applicable requirements of PDPA Section 26 for transfers for which we are responsible, including comparable protection where required. When the Customer connects a third-party AI assistant or other integration, data within the authorised scope may be sent to that provider and processed in other countries.

The terms governing a connected provider’s handling of data depend on the service and agreement used by the Customer. Published business terms include:

• Anthropic Data Processing Addendum.
• OpenAI Data Processing Addendum.

Linking to these documents does not make them applicable to every account or establish, by itself, that a particular transfer meets legal requirements.

8.5. By connecting an integration, the Customer authorises access and transfers within the permissions it grants and is responsible for having the authority required to share that data. The Customer may revoke connector access in the integrations panel. This stops future access through that connection; it does not delete copies already received by the provider, which remain subject to the applicable provider terms and law. This does not remove any obligations that apply to Routine Tech’s role in the transfer.

8.6. See ourPrivacy Policy for details of AI features, connected assistants and international data processing.

9. Intellectual property

9.1. The Service, including all software, technology, user interfaces, designs, trademarks and documentation, is owned by Routine Tech and/or its licensors. Except as expressly stated in these Terms, we do not grant you any rights in or to the Service or our intellectual property.

9.2. Subject to these Terms, we grant the Customer a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service for its business operations, including delivering services to its clients and sharing records with authorised recipients, during the subscription term and within its plan limits.

9.3. If you provide us with feedback or suggestions about the Service, we may use them without restriction and without obligation to you.

10. Third-party services

10.1. The Customer may choose to connect third-party services to CleanLog. Those services are governed by the relevant provider’s terms and privacy policy. The Customer is responsible for choosing them and managing the access it authorises.

10.2. We do not control or warrant customer-selected third-party services or their continued availability. We also use providers to deliver CleanLog, such as hosting and communications providers. Using those providers does not remove our obligations under these Terms or applicable law.

10.3. AI-generated answers, summaries and transcriptions may be inaccurate or incomplete. Users should review outputs before relying on them, particularly for decisions affecting people, safety or compliance. These features do not replace professional judgment or advice.

11. Availability, support and changes to the Service

11.1. We will use commercially reasonable efforts to keep the Service available and functioning. However, the Service may be interrupted for maintenance, updates, failures of third-party services or reasons beyond our control.

11.2. We may modify or discontinue features, or update the Service from time to time. If a change materially reduces core functionality, we will use reasonable efforts to notify the Customer in advance.

11.3. Unless otherwise agreed, support is provided on a reasonable-effort basis via email or in-app channels during our business hours.

12. Term and termination

12.1. These Terms start when you first use the Service and continue until your subscription ends or your Account is terminated.

12.2. The Customer may terminate its subscription at the end of the then-current billing period by following the cancellation process in the Service or as specified in the Order.

12.3. We may suspend or terminate access to the Service (in whole or in part, including for specific Users or Accounts) immediately if:

• there is a material breach of these Terms that is not cured within a reasonable time after we notify the Customer;
• fees are not paid when due; or
• we reasonably believe use of the Service poses a security risk or could cause harm.

12.4. Upon termination:

• the Customer's right to access the Service will cease;
• we will delete or anonymise Customer Data within a reasonable period, except where we are required to retain it by law or for legitimate business purposes; and
• the Customer should use available export features before its access ends. Any additional export assistance, including after termination, is subject to data still being retained and an agreed scope, format and any charges, unless otherwise required by law or an applicable Order or data processing agreement.

13. Warranties and disclaimers

13.1. The Customer represents and warrants that:

• it has the authority to enter into these Terms;
• it will comply with applicable laws in its use of the Service; and
• it has provided required notices and has consent or another lawful basis, as applicable, for personal data it submits, instructs us to collect, or uses through the Service. For Visitor Feedback, this applies to the Customer’s deployment of feedback pages and its use of the responses.

13.2. The Service is provided "AS IS" and "AS AVAILABLE". To the maximum extent permitted by law, we disclaim all warranties, whether express, implied or statutory, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement and availability.

13.3. We do not warrant that the Service will be uninterrupted or error-free, that the Service will meet specific requirements, or that all defects will be corrected.

14. Indemnity

14.1. The Customer will indemnify Routine Tech and its directors, officers, employees and agents against third-party claims and resulting damages, liabilities and reasonable costs, including legal fees, to the extent arising from:

• unlawful use or misuse of the Service by the Customer or its Authorised Users;
• Customer Data infringing a third party’s rights or violating applicable law; or
• the Customer’s breach of these Terms.

This indemnity does not apply to the extent a claim results from Routine Tech’s own breach of these Terms, negligence or wilful misconduct.

15. Limitation of liability

15.1. To the maximum extent permitted by law, Routine Tech will not be liable for:

• any loss of profits, revenue, business, data, goodwill or anticipated savings; or
• any indirect, consequential, incidental, special, exemplary or punitive damages, even if we have been advised of the possibility of such damages.

15.2. To the maximum extent permitted by law, Routine Tech's total aggregate liability arising out of or relating to these Terms and the Service, whether in contract, tort or otherwise, is limited to the fees paid by the Customer to Routine Tech for the Service in the 12 months immediately preceding the event giving rise to the claim.

15.3. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

16. Governing law, international users and disputes

16.1. These Terms are governed by the laws of Singapore, without regard to conflict-of-laws principles.

16.2. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Singapore.

16.3. The Service may be accessed by Users from countries other than Singapore. We make no representation that the Service is appropriate or available for use in any particular jurisdiction. Users are responsible for complying with local laws to the extent they apply.

16.4. Nothing in these Terms limits any non-waivable rights you may have under mandatory consumer protection laws in your country of residence, where such laws apply.

17. Changes to these Terms

17.1. We may update these Terms from time to time. If we make material changes, we will notify the Customer by email, in-app notice or by posting a notice on our website, and indicate the effective date.

17.2. Your continued use of the Service after the updated Terms become effective constitutes your acceptance of the changes. If you do not agree, you must stop using the Service.

18. General

18.1. These Terms, together with any Order and separate agreement agreed by both parties, constitute the entire agreement regarding the Service. If they conflict, an agreed data processing agreement takes priority for its data protection subject matter, and an agreed Order takes priority over these Terms for its subscription and commercial subject matter. An Order does not include terms in a Customer’s purchase order unless we expressly accept them. Our Privacy Policy describes our personal data practices and does not override an agreed data processing agreement.

18.2. If any provision of these Terms is held invalid or unenforceable, the remaining provisions will remain in full force and effect.

18.3. The Customer may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets or by operation of law.

18.4. Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.