See every location. Know where to act.

What counts as an exception?

No-shows, work orders past or approaching their service deadline, escalated complaints, low inspection scores, understaffed sites, and items waiting for your approval. The overview shows the counts for every location so you see which sites need attention.

Can I see details for a specific location?

Yes. The overview shows the summary. Click into any location to see its individual work orders, timelines, and resolution status.

Do I get notified about exceptions?

Yes. No-shows trigger a push notification. So does a work order that reaches half of its service deadline, so you hear before it is late. You can also review all exceptions in the overview at the start of each day.

Can I track SLA deadlines across multiple locations?

Yes. See open work orders and how long they have been waiting across your locations. Find work approaching or past its agreed service deadline (SLA).

Can I set different SLA deadlines per location?

Yes. Each location sets its own deadline for high, medium, and low priority work orders. The dashboard flags each work order against the deadline of the location it belongs to.

What do clients get in the portal?

Facility managers see completed inspections with scores and photos, open work orders with their status, and the resolution of each request. They can submit service requests and message your team from the same place. Inspection and compliance reports come from the same records.

What can clients see vs. what stays internal?

Clients see completed inspections, photo evidence, open work orders, and resolution status. Internal data such as labour costs, overtime, and team communications stays private.

What can I export?

All customer data is exportable. Today, timesheets, inspections, work orders, and customer feedback export to CSV.

What if I cannot download a record myself?

Ask us for an export. We will provide the records in a standard or reasonable format while we add more download options.

What does it cost to get my data out?

Nothing. We do not charge an exit fee for self-service exports or requested data handovers.

What can the API do today?

The current external API supports work-order creation with external references, so an FM or service system can hand work to CleanLog without creating the same order twice.

Can I pull every CleanLog record through the API?

Not yet. Broader read access is being added in stages. Tell us which records and workflow you need so we can confirm the available scope.

Can I connect an AI assistant?

Yes. Claude, Codex, or another MCP client can read the records you allow through CleanLog's read-only Model Context Protocol (MCP) server. An account admin approves each connection, every call is logged, and access can be revoked at any time.

Where does my data go when I connect one?

The data you authorise is shared with that provider. We disclose exactly what and how in our Privacy Policy, under PDPA Section 26, and you can revoke a connection at any time.

Do you support webhooks?

Yes. Subscribe a URL to work-order events such as created, started, completed, approved, or sent back, and to alerts from connected sensors and robots. Every delivery is signed with a secret you can verify. Set it up in Settings under Integrations.