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Singapore OBC compliance

Singapore OBC compliance, from evidence to signed report.

CleanLog calculates the weighted score from your configured contract records, then preserves the co-signed report. Your buyer applies the contract's payment band.

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Member ofEnvironmental Management Association of Singapore

Demonstration note. All organisations, sites, scores, events, names, dates, and evidence shown in examples on this page are fictional or synthetic. They are not customer results.

The stakes

The score is the invoice.

Singapore government service buyers have required outcome-based contracting for new cleaning tenders and quotations since May 2020, according to NEA's implementation notice. Each contract defines its own scorecard and payment mechanism.

If the evidence has to be rebuilt at month end, the score is harder to defend. A disputed score is revenue, not paperwork.

Contract evidence and configured system inputs flowing through tender rules into a weighted monthly scorecard

How it maps

Four things buyers need to verify.

The exact clauses still belong to your tender.

Service delivery and outcome evidence

Bring attendance, inspections, work orders, safety and toolbox records, and configured sensor or external-system data together against the contract.

A weighted monthly score

Calculate configured KPI weights while keeping manual contract records explicit.

Provider and client sign-off

Keep signer roles, dates, and the reviewed report together.

A controlled correction trail

Preserve the signed version and publish a successor revision when a correction is needed.

Configuration worksheet

Turn your tender into a scorecard brief.

List each KPI, its source record, target, scoring rule, and weight. Then agree the exceptions and sign-off.

Use the worksheet with the actual tender before setup. It captures the decisions CleanLog needs to connect inspections, work orders, forms, and configured external data to one weighted scorecard.

Based on the performance measurement system and Template 4 in NEA's 2026 Guide on Specifications for Outcome-based Cleaning Contracts. Your tender remains the source of truth.

Download the configuration worksheet

Use it with your tender before configuring the report.

Product walkthrough

See the workflow in CleanLog.

Three product examples: site evidence, monthly scoring, and the finished report.

1

Capture evidence on site

The score, photo, and note stay together.

CleanLog mobile inspection showing an 80 percent score, a floor photo, and a follow-up comment
2

Review the monthly score

Configured KPI weights roll into one result.

CleanLog mobile monthly scorecard showing a weighted score and its KPI breakdown
3

Share the finished report

The monthly result becomes a reviewable PDF.

First page of an illustrative CleanLog monthly KPI report with the overall score and weighted KPI breakdown

Questions

Singapore OBC compliance, answered.

What is outcome-based contracting (OBC) in Singapore cleaning?

Outcome-based contracting pays cleaning contractors for measured results instead of headcount. Since May 2020, Singapore government service buyers have had to use OBC for new cleaning tenders and quotations. NEA publishes current OBC guidance and sample contract specifications. Each contract defines the KPI scorecard and payment mechanism. Outside Singapore the same model is usually called performance-based contracting.

How does the OBC scorecard affect payment?

Each contract defines KPIs and weights that sum to 100, for example inspection results, ad-hoc response times, and periodic works. The monthly weighted score maps to fixed payment bands with a minimum service floor, so the scorecard directly sets what the contractor is paid that month.

What is the electronic audit system in OBC tenders?

NEA's 2026 sample clauses describe an electronic audit system that records joint inspections, works on mobile devices, calculates scores, keeps contract-period performance records, and protects signed results. The exact requirements belong to the buyer's tender, so each clause should be checked against the proposed workflow before submission.

How does CleanLog produce the OBC scorecard?

CleanLog captures first-party evidence as the work happens: verified attendance, inspections with photos, work orders with SLA clocks, and count-based records like safety incidents, toolbox sessions, customer feedback, and disturbances. It calculates the weighted score and preserves the co-signed monthly report with the evidence attached. Your buyer applies the agreed payment band in its payment workflow outside CleanLog.

Who signs the report?

The configured provider and client signers review the scorecard and its evidence. The first report signature locks its snapshot. A correction to a published report creates a successor revision rather than overwriting the signed version.

How is OBC Compliance priced?

OBC Compliance is S$259/month per contract (US$199 when billed in USD) on top of any Operations & Evidence plan. One initial contract setup is included for each subscribed contract. If your contract is unusually large, white-labeled, or needs managed delivery, talk to us about Enterprise pricing.

Bring a signed track record to your next tender.

Each completed, co-signed monthly report adds a scorecard to your contract history.

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