Choosing a plan and billing

CleanLog plans are priced per location, not per user, so every plan includes unlimited users. You pick a plan when you convert from trial, add a payment method, and choose monthly or annual billing. CleanLog recommends a plan band based on how many locations you are running, so you are not guessing.

How is pricing structured?

By location. You pay for the number of sites you run in CleanLog, and every plan includes unlimited users. Add every cleaner, manager, and owner without raising the bill. Adding people is free; adding locations is what moves you between plan bands.

This matches how a cleaning operation actually scales. You add staff constantly and sites occasionally, so the bill tracks sites. To see what each band includes, check pricing.

The public pricing page defaults to Singapore dollars for the Singapore market and lets you switch to US dollars for comparison. Your proposal or billing screen confirms the currency that applies to your account.

What add-ons are available?

The Operations & Evidence plan contains the core tools for attendance, inspections, work orders, scheduling, exports, and client evidence. Add-ons do not replace that base plan:

• OBC Compliance is priced per contract. It includes one initial contract setup, then produces the contract-aligned KPI scorecards, evidence packs, and co-signed reports for that contract.
• Priority Success is priced per customer account. It adds a private messaging channel on WhatsApp, Telegram, or another agreed platform, a named Customer Success Manager, faster first responses, and up to two scheduled hours per month for training, workflow guidance, or routine configuration assistance.

Normal product questions, troubleshooting, defects, and service incidents remain part of standard product support. They do not consume the Priority Success service-hour allowance.

How do I pick the right plan?

CleanLog recommends a band from your active location count. When you convert, it looks at how many locations you are running and points you at the plan that covers them, so you do not have to size it yourself.

1. Open Settings, then Billing.
2. Review the recommended plan, sized to your active locations.
3. Confirm it, or move up or down a band if you are about to add or drop sites.
4. Add your payment method to activate the plan.

Start with the recommended band. You can change plans later as your location count changes.

How do I add a payment method?

Add a card in Settings, then Billing when you convert from trial. Entering a card is what ends the trial and starts a paid plan, and it is also how a paused account resumes. Until a card is on file, the account stays on the trial or in its read-only pause.

For changing the card later, the billing email, or the company details on your invoices, see update your billing details.

Should I pick monthly or annual?

The pricing estimator shows the approved annual Evidence plan as a monthly equivalent so every line item is easy to compare. Evidence is collected yearly; OBC Compliance and Priority Success are collected monthly. Contact CleanLog if you need different commercial terms.

Pick monthly if you want maximum flexibility or you are still settling on your location count. Pick annual once your operation is steady and you want the roughly 20% saving. We confirm your billing cadence before billing begins, and you can move from monthly to annual later.

Where to go next

Not converted yet? See how the free trial works. Already on a plan and want to change the card or invoice details? See update your billing details. Compare plans on pricing.